Reference

pelita168 Privacy Policy: What We Collect and Why

Our Privacy Policy at pelita168 sets out exactly what personal data we hold, how it moves through our systems when you deposit via DANA or QRIS, and the…

Account data protectionDANA & QRIS transaction privacyClear data retention rulesYour right to request deletionContact path for privacy queries

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What Personal Data pelita168 Collects From You

pelita168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, phone number, and email address solely to verify your identity and enable wallet connections such as OVO, GoPay, DANA, and QRIS. Transaction records — including amounts and timestamps for each bank transfer or virtual account deposit —

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are stored to support dispute resolution and account history. Device identifiers and session logs are captured to detect unauthorised access attempts. We do not sell your personal data to third parties. Access to stored data is restricted to authorised staff and depends on local law where
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cross-border processing is involved. You can request a copy of your data at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have a question about how we store your data, want to correct an account detail, or need to submit a deletion request, our support team is available around the clock.

Live Chat Access live chat from inside your account dashboard — available 24 hours a day, seven days a week. Raise any privacy query, data correction or deletion request and we will respond within one hour.

Email Privacy Request Send detailed data requests or formal complaints to our privacy email address. We acknowledge every submission within 24 hours and aim to resolve most requests within three working days.

In-App Help Form Use the help form inside your account to flag a privacy concern without leaving the platform. Your submission is logged with a reference number so you can track the status at any time.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Account Data

From the moment you link a payment method to the moment a withdrawal clears to your BCA or BRI account, your data passes through encrypted channels only.

End-to-End Encryption

All data exchanged between your device and our servers — including QRIS scan events and OVO wallet confirmations — is encrypted in transit so it cannot be intercepted.

Cookie Policy Transparency

We use session cookies to keep you logged in and analytics cookies to improve page load times. No advertising cookies are placed without your explicit consent at the cookie banner.

Account Security Controls

Phone verification is required before any new device gains account access. If our system detects an unusual login, your session is flagged and we contact you before unlocking further transactions.

Data Retention Schedule

Transaction records linked to DANA, GoPay and virtual account deposits are retained for the period required by applicable financial rules and no longer. Once that window passes, records are deleted from active systems.

Third-Party Sharing Limits

We share data only with payment processors necessary to complete your QRIS or bank transfer transaction. No marketing partner or data broker receives your personal account details — this is a firm internal rule.

Your Right to Request Changes

You may request correction, export or deletion of your personal data at any time. Submit your request via live chat or email and we will confirm the action taken, where local law permits such requests.

Privacy Policy Questions We Hear Most Often

These are the questions we receive most often from our account holders in Indonesia about how pelita168 handles personal data, cookies, wallet records and deletion rights. If your question is not covered here, reach us through live chat or the in-app help form at any time.

We store your name, phone number, email address, device identifier, and the transaction records generated when you deposit via DANA, OVO, GoPay, QRIS or bank transfer. No payment card numbers are ever stored on our servers.

Every QRIS scan and DANA transfer creates a timestamped record in your account history. That record is encrypted, accessible only to authorised staff, and retained for the minimum period required by applicable financial rules.

Yes. Submit a deletion request via live chat or the privacy email address. We will confirm the action within three working days. Note that certain transaction logs must be kept for a statutory period — deletion depends on local law for those specific records.

We share data only with the payment processors needed to complete your OVO, GoPay or virtual account transaction. We do not sell, rent or trade your personal data to marketing companies or data brokers.

Session cookies keep your login active while you browse. Analytics cookies help us improve load times. You control non-essential cookies via the consent banner on first visit; disabling them does not block account access or QRIS deposits.

Open live chat from inside your account dashboard, state the field that needs correcting, and attach any supporting document if required. Our team processes straightforward corrections within 24 hours.

Contact us immediately via live chat or our privacy email address with a description of the concern. We log every complaint with a reference number and aim to provide a full response within five working days, where local law permits escalation.

pelita168 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Six Ways We Safeguard Your Account Data

End-to-End Encryption

Cookie Policy Transparency

Account Security Controls

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Request Changes

Privacy Policy Questions We Hear Most Often

01 What personal data does pelita168 store when I open an account?

02 How does the pelita168 Privacy Policy cover my QRIS and DANA transaction history?

03 Can I request deletion of my personal data from pelita168?

04 Does pelita168 share my data with third parties?

05 How do cookies work on the pelita168 platform and can I turn them off?

06 How do I correct an error in my account details under the pelita168 Privacy Policy?

07 Who do I contact if I believe my privacy rights have been violated on pelita168?

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