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pelita168 Legal Terms and Your Account Standing

Every account on pelita168 operates under clearly defined legal terms that govern how we handle your data, how your wallet activity is recorded, and what rights you hold…

Account rights clearly statedDANA, OVO, GoPay, QRIS transaction recordsData retention policyContact path for legal requestsIndonesia access terms
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LEGAL CONTACT PATHS

Reach Us Directly for Legal and Policy Questions

When a legal question touches your account — a data request, a transaction dispute or a terms clarification — you need a clear path to the right team.

Live Chat Support Available around the clock through your account dashboard. Use this channel for urgent account-status questions and to get a reference number before submitting a formal written legal request.
Email Policy Desk Send formal data requests, terms queries or transaction dispute evidence to our dedicated policy email. We confirm receipt within two business days and route your case to the correct team member.
Account Verification Path Phone verification is required before any data-access or account-change request is processed. Complete this step inside your account settings to unlock the formal request submission form.
ACCOUNT SECURITY STANDARDS

How We Manage Data, Cookies and Account Security

Our approach to data handling, cookie use and account security follows a consistent internal standard reviewed whenever our legal terms are updated.

Data Storage and Retention

Account data — including DANA, OVO and bank transfer transaction records — is retained for a defined period set by our internal retention schedule. You can request deletion after your account is closed, subject to legal hold obligations.

Cookie Policy

We use session cookies to maintain your lobby state and preference cookies to remember your wallet choice between visits. You can clear these via your browser at any time; clearing them resets your saved QRIS or GoPay preference.

Account Security Practices

Phone verification is required at account creation and again before any password reset or payment-method change. This step prevents unauthorised changes to your registered DANA or OVO wallet address.

Who Can Access Your Data

Only staff with a documented operational need can access your account data. Wallet records tied to GoPay or virtual account payments are accessible only to our payments and compliance teams, not to general support agents.

How to Request Account Data

Submit a written request via our policy email with your account ID and verified phone number. We respond within five business days with a structured data export covering your transaction history and account log.

Requesting Corrections

If you find an error in your stored data — for example, an incorrectly linked bank transfer reference — submit a correction request through live chat with supporting documentation. We confirm the update in writing once processed.

Legal Questions About Your pelita168 Account

The questions below are the ones our policy desk handles most often from account holders in Indonesia. If your question is not here, the live chat channel or policy email address in the Contact Paths section above will get you a direct answer.

Yes. Access and eligibility depend on local law. We do not override regional legal restrictions, and your account terms reflect the regulatory position applicable where local law permits access to our platform.

Send a written request to our policy email with your account ID and phone-verified identity. We aim to return a structured data export within five business days covering your account log and transaction history.

All wallet transactions — DANA, OVO, GoPay and QRIS — are logged under the same data retention schedule as bank transfer and virtual account records. You can request a summary of these records through the policy email channel.

Transaction disputes are handled under the terms stated at account creation. Submit your dispute via live chat with your transaction reference number; our payments team will review the record and respond in writing within two business days.

Yes, after account closure you may submit a deletion request via our policy email. Deletion is carried out subject to any legal hold obligations; we confirm in writing once the process is complete.

We send a notification to the contact address registered to your account whenever terms change. If your email address is outdated, update it via the account settings page before the next scheduled review cycle.

Old wallet references are retained in your transaction log for the defined retention period but are no longer used for new deposits. You can request removal of a specific wallet reference through the policy email desk with your account ID.

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